Refund Policy

Summary

• 14-day free trial. Cancel before it ends and you are never charged.
• 14-day money-back guarantee on your first paid month, no questions asked.
• Cancel any time. You keep access until the end of the period you paid for.
• Refunds are returned to the original payment method within 5–10 business days.

1. Free trial

Ordamo can be set up without a payment method: your clients, your products, your costs and a limited number of your own orders (currently three). A payment method is what starts the 14-day free trial, and the trial is what lets you send an order page to a customer. Nothing is charged during the trial.

You may cancel at any point during the trial from your account settings or by emailing marat@ordamo.app. If you cancel before the trial ends, you are not charged at all.

2. First paid month — 14-day money-back guarantee

If you are charged for your first month and decide within 14 days that Ordamo isn't right for you, email marat@ordamo.app and we will refund that payment in full. We won't ask you to justify it, though we'd genuinely like to know what didn't work.

This applies once per customer, to the first paid period only.

3. Cancelling a subscription

You can cancel at any time from your account settings or by emailing marat@ordamo.app.

Cancellation stops future charges. Your access continues until the end of the billing period you have already paid for — we do not cut you off mid-period.

We do not provide automatic pro-rata refunds for the remainder of a period after cancellation, except in the circumstances in section 4.

4. When we do refund outside the guarantee period

We will refund, in full or in part, where:

• You were charged in error — a duplicate charge, a charge after a valid cancellation, or an incorrect amount
• You were charged after cancelling and we can see the cancellation was completed before the renewal date
• The Service was materially unavailable for a sustained period through our fault, and that materially prevented you from using it. We will refund a proportionate part of the affected period
• We discontinue the Service or remove functionality you depend on during a period you have paid for
• Local consumer law requires it — see section 8

Email marat@ordamo.app with the charge date and amount and we will investigate within 5 business days.

5. When we don't refund

To be straightforward with you:

• Periods already used, beyond the 14-day first-month guarantee
• Partial months after a voluntary cancellation
• Accounts terminated for breach of our Terms of Service
• Dissatisfaction with results that depend on the data you entered — the figures Ordamo shows reflect what you put in, and it is not accounting or tax software
• Requests made more than 90 days after the charge
• Charges made by a team member you granted access to your account

6. How to request a refund

Email marat@ordamo.app with:

• The email address on your account
• The date and amount of the charge
• One line on what happened

No forms, no phone queue. We reply within 2 business days and process approved refunds within 5 business days of approval.

7. How refunds are paid

Refunds go back to the original payment method through our payment provider, Paddle. Depending on your bank or card issuer, funds typically appear within 5–10 business days after we process them.

We refund in the original currency of the charge. We are not responsible for differences caused by exchange-rate movements or fees charged by your bank.

8. Statutory rights

Nothing in this policy limits rights you have under mandatory consumer law.

• EU / EEA and UK consumers may have a statutory 14-day right of withdrawal for distance contracts. Where that applies, it is in addition to this policy.
• Argentina: consumers have rights under Ley 24.240 de Defensa del Consumidor, including a 10-day revocation right for distance contracts.
• Business customers purchasing for commercial purposes may not be covered by consumer legislation in some jurisdictions; this policy still applies to them as a contractual commitment.

9. Price changes and downgrades

If we raise the price of your plan, we give at least 14 days' notice. You may cancel before the new price applies. If you were charged at the new price without notice, we will refund the difference.

Founding or promotional pricing, once granted, remains as described at the time you purchased it for as long as your subscription stays active without interruption.

10. Chargebacks

If something goes wrong, please email us first — we would much rather fix it than have you dispute a charge. We respond to every refund request within 2 business days.

If you initiate a chargeback without contacting us, we may suspend the account while the dispute is resolved.

11. Changes to this policy

We may update this policy. Changes apply to charges made after the update. The version in force at the time of your charge is the one that applies to it.

12. Contact

Marat Murzakhanov · Juramento 3939, CABA, Argentina · marat@ordamo.app