Terms of Service

1. Who we are

Ordamo ("Ordamo", "we", "us") is operated by Marat Murzakhanov, registered at Juramento 3939, CABA, Argentina, registration number CUIT 20965036505.

Contact: marat@ordamo.app

2. What these terms cover

These Terms of Service ("Terms") govern your access to and use of the Ordamo web application, website and related services (the "Service"). By creating an account, starting a trial, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

If you are entering into these Terms on behalf of a company or other legal entity, you confirm you have authority to bind that entity, and "you" refers to that entity.

3. What the Service is

Ordamo is a business operations tool for brands that sell made-to-order products. It helps you record orders, customers, products, production batches, payments and expenses; calculate margins; and generate customer-facing order pages.

Ordamo is not accounting software, tax software, or financial, legal or tax advice. Figures shown in the Service are informational and depend entirely on the data you enter. You are responsible for your own bookkeeping, tax filings and regulatory compliance. Always verify figures with a qualified accountant before relying on them.

4. Accounts

• You must be at least 18 years old and legally able to enter contracts.
• You must provide accurate information and keep it current.
• You are responsible for your account credentials and for all activity under your account.
• Notify us promptly at marat@ordamo.app if you believe your account has been compromised.
• One account is for one business. You may invite team members where the Service supports it; you remain responsible for their use.

5. Trial, subscription and payment

Trial. Parts of the Service are available without a payment method, including entering a limited number of your own orders (currently three). A valid payment method is required to start a free trial (currently 14 days) and to use the remaining features, including the customer-facing order page. You may cancel at any time before the trial ends and you will not be charged.

Billing. Unless you cancel before the trial ends, your subscription begins automatically and your payment method is charged the then-current plan fee. Subscriptions renew automatically each billing period until cancelled.

Current pricing. Plan fees are shown on our pricing page. Founding or promotional prices, where offered, apply as described at the time of purchase.

Payment processing. Payments are processed by Paddle. We do not store your full card details. Your use of the payment processor is subject to their terms.

Taxes. Prices are exclusive of taxes unless stated otherwise. You are responsible for any applicable taxes, duties or withholdings, other than taxes on our income.

Price changes. We may change prices. We will give you at least 14 days' notice by email before a change affects your subscription. If you do not accept the change, you may cancel before it takes effect.

Failed payments. If a payment fails, we may retry it and may suspend access until payment succeeds. We will notify you before suspension where practicable.

6. Cancellation

You may cancel at any time from your account settings or by emailing marat@ordamo.app.

Cancellation takes effect at the end of the current billing period. You keep access until then. We do not provide pro-rata refunds for partial periods except as set out in our Refund Policy, which forms part of these Terms.

7. Your data and content

You own your data. You retain all rights to the data, files and content you upload or create in the Service ("Your Content").

Licence to us. You grant us a limited, non-exclusive licence to host, store, process, transmit and display Your Content solely as needed to provide, secure, support and improve the Service.

Your responsibilities. You confirm that you have the rights and lawful basis to upload Your Content, including any personal data about your own customers, suppliers or staff. Where we process personal data on your behalf, we act as a processor and you act as the controller. See our Privacy Notice.

Export. You may export Your Content at any time while your account is active.

After termination. We may delete Your Content 30 days after your account is terminated or cancelled. Export anything you need before then.

8. Customer-facing order pages

The Service can generate publicly accessible pages for individual orders, reachable via a unique unguessable link. You control whether these pages are enabled and what they contain.

You are responsible for deciding what information to publish and to whom you send the link. These pages are excluded from search engine indexing, but anyone holding the link can view them. Do not include information you are not permitted to share.

9. Acceptable use

You agree not to:

• Use the Service unlawfully or for any fraudulent purpose
• Upload malware or attempt to breach, probe or disrupt the Service or its infrastructure
• Reverse engineer, decompile or attempt to extract source code, except where such restriction is prohibited by law
• Resell, sublicense or provide the Service to third parties as your own product without our written agreement
• Use automated means to access the Service in a way that degrades it for others
• Upload content that infringes third-party rights or that you have no right to upload
• Use the Service to send unsolicited bulk messages

We may suspend or terminate accounts that breach this section.

10. Availability, changes and beta features

We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. We may perform maintenance, and we may modify, add or remove features.

The Service is under active development. Some features may be labelled beta, early access or similar; these are provided as-is, may change or be withdrawn, and may be less stable.

If we discontinue the Service entirely, we will give you at least 60 days' notice and a reasonable opportunity to export Your Content.

11. Third-party services

The Service relies on third-party providers for hosting, payments, email and similar functions. We are not responsible for the acts or omissions of third-party providers, or for third-party services you choose to connect.

12. Intellectual property

Ordamo, its name, logo, software, design and documentation are owned by us or our licensors and are protected by intellectual property laws. These Terms grant you a limited, revocable, non-transferable right to use the Service, not any ownership interest.

You may give us feedback. If you do, you grant us a perpetual, royalty-free licence to use it without obligation to you.

13. Disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose, merchantability, accuracy of calculations, or non-infringement.

We do not warrant that figures, margins, costs or forecasts generated by the Service are accurate, complete or suitable for accounting, tax or financial decisions.

14. Limitation of liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data, goodwill or business opportunity.
• Our total aggregate liability arising out of or relating to the Service is limited to the greater of the amount you paid us in the 12 months before the event giving rise to the claim or USD 50.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including for fraud, wilful misconduct, or death or personal injury caused by negligence. If you are a consumer, your statutory rights are unaffected.

15. Indemnity

You agree to indemnify and hold us harmless from third-party claims arising from Your Content, your use of the Service in breach of these Terms, or your breach of applicable law.

16. Termination

You may stop using the Service and cancel at any time.

We may suspend or terminate your access if you materially breach these Terms, if required by law, or if your account presents a security or legal risk. Where practicable, we will give notice and an opportunity to remedy.

17. Changes to these Terms

We may update these Terms. For material changes we will notify you by email or in the Service at least 14 days before they take effect. Continued use after that date means you accept the updated Terms. If you do not accept them, cancel before they take effect.

18. Governing law and disputes

These Terms are governed by the laws of Argentina, without regard to conflict-of-law rules. The courts of Buenos Aires, Argentina have exclusive jurisdiction, except that either party may seek injunctive relief in any competent court.

If you are a consumer resident in the EU, UK or another jurisdiction granting mandatory local protections, nothing here deprives you of the right to bring proceedings in your place of residence.

19. General

• Entire agreement. These Terms, together with the Privacy Notice and Refund Policy, are the entire agreement between us regarding the Service.
• Severability. If any provision is unenforceable, the rest remains in effect.
• No waiver. Failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition or sale of assets, on notice to you.
• Notices. We will contact you at the email on your account. You can reach us at marat@ordamo.app.

Marat Murzakhanov · Juramento 3939, CABA, Argentina · marat@ordamo.app